DELIVERY POLICY
PRIYO ELECTRONICS LTD
Priyo Electronics Ltd is committed to providing customers with reliable, secure, and convenient delivery experience. This Delivery Policy explains our delivery areas, estimated delivery times, charges, order processing, product inspection, failed delivery, delays, and other important conditions applicable to purchases made through our e-commerce website.
By placing an order with Priyo Electronics Ltd, customers agree to the terms of this Delivery Policy.
Priyo Electronics Ltd provides delivery services across Bangladesh, subject to courier/service availability and the type, size, weight, and nature of the product.
Delivery services may generally be categorized as:
Certain large or sensitive electronic products, such as refrigerators, televisions, air conditioners, washing machines, and other home appliances, may have different delivery arrangements depending on the location and product specifications.
Orders are normally processed after successful order confirmation and, where applicable, payment verification.
Customers may receive confirmation through telephone, SMS, email, website notification, or another available communication method.
Orders received on public holidays, weekends, or outside normal business hours may be processed on the next available business day.
Priyo Electronics Ltd reserves the right to verify an order before dispatch, particularly for high-value products, unusual orders, or where additional verification is reasonably required.
Subject to product availability, delivery location, courier availability, weather, public holidays, and other circumstances, our estimated delivery periods are generally:
Inside Dhaka City: Approximately 1–3 business days
Outside Dhaka City: Approximately 3–7 business days
Remote Areas: Delivery may require additional time depending on courier coverage and transportation facilities.
The above delivery periods are estimates and are not guaranteed delivery deadlines.
Delivery charges may vary depending on:
The applicable delivery charge, where possible, will be displayed during checkout or communicated to the customer before the order is finalized.
Certain products or promotional campaigns may qualify for Free Delivery.
Large or heavy products, including refrigerators, televisions, washing machines, air conditioners, freezers, and similar appliances, may require special transportation and handling.
Additional delivery, lifting, installation, or handling charges may apply depending on:
Unless specifically stated otherwise, product delivery does not automatically include installation.
Customers are responsible for providing accurate and complete delivery information when placing an order, including:
Priyo Electronics Ltd will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.
Customers should immediately contact us if they notice an error in their delivery information before the order is dispatched.
All orders are subject to product availability.
Although we make reasonable efforts to maintain accurate inventory information, a product may become unavailable after an order has been placed.
If an ordered product is unavailable, we may contact the customer to offer:
Where tracking facilities are available, customers may receive an order or courier tracking number through SMS, email, telephone, or their website account.
Customers may also contact Priyo Electronics Ltd Customer Support for reasonable assistance regarding the delivery status of an order.
Customers or their authorized recipients are encouraged to inspect the package at the time of delivery where reasonably possible.
Before accepting the product, customers should check:
If there is visible damage, a wrong product, missing item, or significant packaging issue, the customer should promptly inform the delivery representative and Priyo Electronics Ltd.
Where possible, photographs or video evidence should be retained to assist us in reviewing the issue.
For certain electronic products, customers are encouraged to record an unboxing video from the beginning of opening the sealed package until the product has been fully inspected.
Such evidence can assist in resolving claims concerning:
Warranty-related technical defects will be handled according to the applicable manufacturer/distributor warranty terms and our relevant after-sales policies.
A delivery attempt may fail if:
In such cases, Priyo Electronics Ltd or its delivery partner may attempt to contact the customer to arrange redelivery.
Additional delivery charges may apply to subsequent delivery attempts where appropriate.
While we make reasonable efforts to deliver products within the estimated timeframe, delays may occur due to circumstances outside our reasonable control, including:
We will make reasonable efforts to inform customers where a significant delay becomes known to us.
Cash on Delivery may be available for selected products and locations.
Availability of COD may depend on:
Priyo Electronics Ltd reserves the right to request advance payment or partial advance payment for certain high-value, special-order, large, or sensitive products.
For prepaid orders, dispatches will generally take place after successful payment confirmation.
If payment verification is delayed by a bank, payment gateway, mobile financial service provider, or other payment partner, order processing may also be delayed.
Customers should keep their order number and transaction information until the order has been successfully delivered.
Installation or demonstration services may be available for certain electronic products.
Where applicable, installation may be performed by the manufacturer, authorized distributor, service center, or designated technical team.
Installation charges, materials, accessories, transportation, or additional work may not be included in the product price unless expressly stated.
Customers should review the relevant product description and warranty/installation terms before purchasing.
Delivery of a product does not replace or modify the applicable manufacturer, distributor, or seller warranty conditions.
Warranty and after-sales services are subject to the warranty terms applicable to the specific product.
Customers should preserve the:
If a customer receives an incorrect, damaged, or incomplete product, the matter will be handled according to the applicable Refund & Return Policy of Priyo Electronics Ltd.
Customers are requested to report delivery-related issues as soon as reasonably possible after receiving the product.
Products should not be unnecessarily used, altered, repaired, or damaged before a return claim is reviewed.
Customers may request cancellation before an order has been dispatched.
Once an order has been handed over to a courier or delivery partner, cancellation may be subject to applicable delivery, return, or processing conditions.
Special-order, customized, pre-order, or specifically procured products may have separate cancellation conditions.
Delivery may be considered completed when the product is:
The delivery partner may request a signature, OTP, name, telephone confirmation, or other reasonable verification as proof of delivery.
Customers should not share a delivery OTP with anyone except when reasonably required to complete the authorized delivery process.
Priyo Electronics Ltd reserves the right to update or modify this Delivery Policy from time to time due to changes in business operations, courier services, delivery coverage, applicable requirements, or other operational considerations.
The latest version of the Delivery Policy will be published on our website with the updated revision date.
For any questions, delivery inquiries, order tracking assistance, or complaints, please contact:
PRIYO ELECTRONICS LTD
Corporate Office: AH Tower, Level-10, Plot-56, Road-02, Sector-03, Uttara, Dhaka-1230, Bangladesh
Mobile: 01711-305205
Email: info@priyoelectronics.com
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This is a regular side drawer
This is a regular side drawer
